Cancellation policy

📌 Purchase Options & Cancellation Policy

Effective Date: March 30, 2025

All products sold by Blu Ridge Design Co LLC — including DTF transfers, stickers, and custom apparel — are made to order. Once an order is placed, our production team begins preparing your items as quickly as possible, which limits our ability to accommodate cancellations after a certain point.

🛑 Can I cancel my order?

In most cases, customers have a window of 12 to 24 hours from the time of purchase to request a cancellation. However, this is not guaranteed. If production has already started — including file preparation, printing, or setup — we are unable to cancel or refund the order.

📩 How to request a cancellation

If you need to cancel an order, please email us right away at support@bluridgedesignco.com or contact us via our online chat during business hours. Include your order number and the reason for the cancellation request. Our team will review your order status and respond as soon as possible.

🔄 Every order is reviewed case by case

We understand that mistakes happen or circumstances change — that’s why every cancellation request is evaluated individually. If your order has not yet entered production, we’ll be happy to help cancel and issue a refund.

💳 Refunds on approved cancellations

If your cancellation request is approved, we will issue a full refund to your original payment method. Refund processing time may vary depending on your bank or payment provider.

❗ Important Notes

• We are unable to cancel or refund orders once production has begun.
• All products are made to order and not pulled from pre-printed inventory.
• Cancellations are not guaranteed and must be reviewed by our team.

Have questions? Email us anytime at support@bluridgedesignco.com.