Shipping policy

📦 Shipping Policy

Effective March 30, 2025

At Blu Ridge Design Co., every order is custom-made with care and shipped straight from our shop here in Georgia. Whether you're local or across the country, we aim to get your transfers to you safely and quickly! Here's everything you need to know about how we process and ship your orders.

⏱️ Turnaround Time (TAT)

All of our DTF transfers are made to order. Our current turnaround time (TAT) is displayed in the site banner and updated daily. This refers to production time and does not include transit time.

  • Orders placed after 1PM EST are processed the next business day
  • Business days are Monday–Friday, excluding U.S. holidays
  • If your order contains different types of products, they may ship separately
  • All items are shipped from our shop in Ludowici, Georgia

🚚 Shipping Methods

Note: USPS is our most affordable option but can sometimes experience delays or lost packages. For faster, more reliable service, we recommend UPS. A few extra dollars can go a long way toward peace of mind.

We offer flat-rate shipping with clearly posted pricing—no surprises at checkout. All shipping times listed below begin after your order has been printed and packed.

Shipping Method Rate
USPS Ground Advantage (3–9 business days + TAT) Free over $75
USPS Ground Advantage (3–9 business days + TAT) $5.99 under $75
UPS Ground (2–4 business days + TAT) $8.49
USPS Priority Mail (2–4 business days + TAT) $11.99
UPS 2 Day Air (2 business days + TAT) $19.99
UPS Next Day Air (1 business day + TAT) $45.99
UPS Next Day Air Early by 9AM (1 business day + TAT) $75.99

 

Free Shipping applies to DTF transfers only. If your cart includes other items, a shipping charge may still apply even if your total exceeds $75. This helps us cover the cost of shipping heavier or non-transfer products fairly, safely and transparently.

🏠 Local Pickup

If you're nearby, we'd love to see you!

  • Pickup Hours: Monday–Friday, 9:00 AM – 5:00 PM & Sunday 1:00 PM - 3:00 PM
  • Pickup Location:
    Blu Ridge Design Co.
    474 Prince Road
    Ludowici, GA 31316

You’ll receive an email when your order is ready. Please wait for that notification before coming by to ensure we have everything printed and packed for you.

🗺️ Estimated Delivery Times

Once your order ships, transit time depends on the carrier and your location. Below are general transit maps that show how long it may take to reach you after we ship your package:

USPS Ground Advantage Shipping Map

UPS Ground Shipping Map

These are estimates only. Weather, holidays, or unexpected delays may extend delivery beyond these windows.

📬 Tracking & Notifications

You’ll receive a shipping confirmation email with a tracking number as soon as your order ships. Please allow up to 24 hours for tracking to update after your label is created.

🛡️ Shipping Protection

To protect your order from being lost, stolen, or damaged in transit, we offer optional Shipping Protection through Simply Shipping.

  • Cost: 5% of your order total
  • Add it at checkout to be fully covered
❗ If you decline shipping protection, Blu Ridge Design Co. is not responsible for any lost, stolen, or damaged packages. Any claims would need to be handled directly through the shipping carrier.

✅ What’s Covered (With Shipping Protection)

  • Lost Packages: No updates for 5 business days
  • Stolen Packages: Tracking says “Delivered” but the order was not received, or it was delivered to the wrong address (with correct shipping info provided)
  • Damaged Items: Product arrives in unusable condition due to carrier mishandling (with photo proof)

Claim Window:

  • Lost/Stolen: File between 10 days from last scan or delivery
  • Damaged: File within 10 days of delivery

❌ What’s Not Covered

  • Incorrect/incomplete addresses entered at checkout
  • Returned-to-sender shipments
  • “Label created” or “pre-shipment” orders still awaiting fulfillment
  • Customs delays or expedited shipping delays
  • Cosmetic flaws unrelated to shipping

If you opted out of protection, most shipping carriers include default coverage up to $100

💬 Filing a Shipping Protection Claim

If you purchased protection and something went wrong, we’re here to help.

Start your claim Here, you will need the following information to get started.

  • Your order number
  • Email Address
  • A description of the issue
  • Photos or tracking info if applicable

We’ll respond within 24 hours and work quickly to make it right.

🔁 All Sales Final

Because our DTF transfers are made to order, all sales are final. We do not accept returns or offer refunds on any DTF products for any reason.