Frequently Asked Questions

The shop is open Monday to Friday, 10am to 4pm Eastern. We are closed weekends and major holidays.

Pickup runs longer than that, Monday to Friday 9am to 8pm and Sunday 1pm to 3pm.

Three ways, all of them reaching the same people:

• The chat bubble in the corner of any page
• Email support@bluridgedesignco.com
• Call (912) 216-2554 during shop hours, Monday to Friday 10am to 4pm Eastern

A real person answers, and we reply within one business day.

Cards, PayPal, Google Pay and Shop Pay. Shop Pay Installments is available if you would rather pay over time.

Yes, and we would like to. Hoodies, polos, long sleeves, jackets, hats, bags and more are all things we can order in.

Use the Custom Apparel Quote form and we will price it for you.

We print everything in house at 474 Prince Road SE, Ludowici, GA 31316, and plenty of our orders get collected in person.

Pickup is Monday to Friday 9am to 8pm and Sunday 1pm to 3pm. Come inside during shop hours, 10am to 4pm, and after that it is porch pickup. Park in front of the garage doors so the driveway stays clear, and please take your order only.

Wait for your ready email before coming by. We will send one.

Orders over $125 ship free. Under that, you will see flat rate options at checkout and can pick the speed you need.

Shipping times are transit only. Production time comes first.

Not at the moment. We ship within the United States.

An optional 5% of your order total, up to $35.00 per order, added at checkout. It covers your parcel being lost, stolen, or damaged in transit, which are the things neither of us can control once it leaves us.

It is your choice. Leave it off and the carrier's own default coverage is what applies, usually up to $100.

Lost means no tracking movement for five business days. Stolen means it was marked delivered but never arrived, or went to the wrong address despite correct details. Damaged means it arrived unusable because of carrier handling, and we will need photos.

Within 10 days of the last tracking scan or the delivery date, on our claims page. Have your order number, the email you ordered with, what happened, and photos or tracking to hand.

After 10 days we cannot file it.

A wrong or incomplete address, a parcel returned to sender, anything still sitting at label created before the carrier scanned it, customs delays, and cosmetic marks that have nothing to do with shipping.

If a claim is declined we are not able to cover it ourselves, though the carrier may still have its own coverage.

No. Everything we print is made to order for you, so custom and personalised items cannot be returned, exchanged or refunded. The same goes for sale and clearance items and gift cards.

That is not us being difficult. A shirt with somebody else's name on it cannot be resold.

Get in touch within 10 days of the delivery date on your tracking, with your order number and a photo, and we will make it right.

Because everything is made to order we cannot take general returns or exchanges, but a print defect is our problem, not yours.

Possibly, if you are quick. Email us as soon as you can with your order number and we will see where it is. Roughly 12 to 24 hours is realistic, but it is not a guarantee.

Once we have started on it, prepping the file, printing or setting up, it cannot be cancelled or refunded.

Ideally a transparent background, at least 300 DPI, and designed at the size you want it printed. In practice we work with what you have and we will tell you if there is a problem before anything is printed.

Accepted file types are listed on each product's upload button, because they differ. Our printers are CMYK, so very bright screen colors can shift slightly on the final print.

Artwork that needs real work before it can print is quoted separately, and we tell you the cost before we start anything.

It depends what you are ordering.

Stickers, banners, yard signs, patches and engraved products all get a digital proof by email first, and nothing is printed until you have approved it. Ask for changes as many times as you need.

DTF transfers do not get a proof. They print straight from your file so they can go out the same day, so give your artwork a look before you order against our DTF artwork requirements.

If you do not get back to us the order just waits. We will follow up, and nothing is printed until you say go.

Every product that needs pressing ships with its settings, because they are not the same. A DTF transfer, a leather patch and a spangle transfer each want a different temperature, time and pressure, and using one product's settings on another is the commonest way a good print gets ruined.

Full instructions for each are on our Pressing Instructions page. If you are unsure, ask us before you press, not after.