Shipping and Processing
Every order is made to order and ships from our own shop in Ludowici, Georgia. Here is exactly how we process and ship it, with no surprises at checkout.
Turnaround time
Turnaround is production time only. It does not include the time the carrier spends in transit. Business days are Monday to Friday, excluding US holidays.
DTF transfers, custom DTF and gang sheets
Order before 11:00 AM ET on a weekday and it prints and ships the same day. After that, the next business day.
Apparel
1 to 2 business days. No proof needed.
Stickers, banners and yard signs
A proof comes back in 24 to 48 business hours. Printing starts once you approve it.
Leather patches and engraved plaques
Proof in 24 to 48 business hours, then 3 to 5 business days to make.
Need it faster?
Rush processing is $20 and moves your whole order to the front of the queue. It covers our processing, not the carrier, so it does not make the delivery itself any faster.
Before 3:00 PM ET
Order with rush after 11:00 AM but before 3:00 PM and it still prints and ships the same day.
After 3:00 PM ET
It goes to the head of the line the next business day, ahead of regular orders.
On anything proofed
Rush brings the proof back in under 24 business hours instead of 24 to 48.
Shipping rates
Flat rate, posted up front, no surprises at checkout. Every transit time below starts after your order is printed and packed.
| Method | Transit | Rate |
|---|---|---|
| UPS Ground | 2 to 4 business days | Free over $125, otherwise $10.00 |
| UPS 2 Day Air | 2 business days | $19.99 |
| UPS Next Day Air | 1 business day | $45.99 |
| UPS Next Day Air Early by 9AM | 1 business day | $75.99 |
Free shipping applies to DTF transfers only. If your cart has other items in it a shipping charge may still apply, even above $125. That covers the cost of shipping heavier or bulkier products fairly.
Local pickup
If you are nearby, we would love to see you. Pickup is always free, and it is usually quicker than waiting on a carrier.
When
Monday to Friday, 9:00 AM to 8:00 PM
Sunday, 1:00 PM to 3:00 PM
Inside during shop hours, porch pickup after hours.
Where
Blu Ridge Design Co.
474 Prince Road SE
Ludowici, GA 31316
Wait for the email
We email you when your order is ready. Please wait for it before you set off, so we know it is printed, packed and waiting.
How long it takes to reach you
Once your order ships, transit time depends on the carrier and where you are. This is the carrier's own map, counted in business days from Ludowici, Georgia.
These are estimates from the carrier. Weather, holidays and the occasional bad day can push delivery past them.
Tracking
You get a shipping confirmation email with a tracking number the moment your order ships. Allow up to 24 hours for the carrier to start scanning it, since a freshly created label often shows no movement at first.
Shipping protection
Optional cover against a package being lost, stolen or damaged in transit, at 5% of your order total, up to $35.00 per order. Add it at checkout.
Lost
No tracking update for 5 or more days, or the delivery estimate has passed. File between 5 and 30 days from the last scan.
Stolen
Tracking says delivered but it never arrived, or it went to the wrong address when you gave us the right one.
Damaged
It arrives unusable because the carrier mishandled it. Send photos. File within 10 days of delivery.
What it does not cover: an incorrect or incomplete address at checkout, returned to sender shipments, orders still showing label created, customs delays, or cosmetic flaws that have nothing to do with shipping.
If you decline protection we cannot be responsible once the carrier has your package, and a claim has to go through them directly. Most carriers include cover up to $100.
To file a claim, email support@bluridgedesignco.com with your order number, what went wrong, and any photos or tracking. We reply within 24 hours.
All sales final
Everything we print is made to order for you, so all sales are final and we do not take returns or give refunds on printed products.
That said, if something arrives wrong or damaged, tell us. We will put it right.
Shipping questions
When will my order ship?
DTF transfers, custom DTF and gang sheets print and ship the same day if you order before 11:00 AM ET on a weekday. Apparel takes 1 to 2 business days. Anything that needs a proof, such as stickers, banners and yard signs, starts printing once you approve the proof.
Can I get it faster?
Yes. Rush processing is $20 and moves your whole order to the front of the queue. Order with rush before 3:00 PM ET and it still prints and ships the same day. On proofed items, rush brings the proof back in under 24 business hours.
Do you offer free shipping?
UPS Ground is free on orders over $125. Under that it is a $10.00 flat rate. Free shipping applies to DTF transfers only, so a cart with other items in it may still carry a shipping charge.
Can I pick my order up instead?
Yes, and it is free. Pickup is Monday to Friday 9:00 AM to 8:00 PM and Sunday 1:00 PM to 3:00 PM at 474 Prince Road SE, Ludowici, GA. Wait for our email telling you it is ready before you set off.
How long will delivery take?
That depends on the carrier and where you are, and it starts after your order is printed and packed. UPS Ground is 2 to 4 business days and the air services 1 to 2. The carrier map above shows business days in transit from Georgia.
Does anything still ship USPS?
One thing. The free DTF transfer sample pack ships USPS for a flat $4.95, and takes 7 to 10 business days. Everything else on the site ships UPS.
Does turnaround include shipping time?
No. Turnaround is production time only, the time it takes us to make your order. Transit time is on top of that.
Will everything arrive together?
Not always. If your order has different kinds of products in it they may ship separately, because they are made in different parts of the shop and finish at different times.
What if my package is lost or damaged?
If you added shipping protection at checkout, email support@bluridgedesignco.com with your order number, what went wrong, and any photos or tracking. We reply within 24 hours. Without protection a claim has to go through the carrier directly.
Can I return a custom order?
Everything we print is made to order for you, so all sales are final on printed products. If something arrives wrong or damaged though, tell us and we will put it right.