Refund policy
🔁 Returns & Order Issues
Effective October 27, 2026
In plain terms:
Almost everything we make is printed or cut to your order, so it cannot be resold and we cannot take it back. Blank apparel is the exception, and it can come back within 10 business days if it is still in new condition. Either way, if something arrives wrong, we fix it quickly. If we made the mistake, we make it right.
🚫 Made-to-order items are final sale
Because each one is produced specifically for you, we do not accept returns or exchanges and cannot offer refunds on:
- DTF transfers and gang sheets
- Die-cut stickers and sticker sheets
- Printed apparel
- Banners and yard signs
- Vehicle decals and magnets
- Laser engraved items
Also non-returnable: sale and clearance items, bargain bin transfers, and gift cards.
Blank apparel is the one exception. See below.
👕 Blank apparel
Blank tees are stock items, not printed to order, so they can come back.
- You have 10 business days from delivery to request a return.
- The item has to be in original or like-new condition. Unworn, unwashed, and with any original tags and packaging.
- Email support@bluridgedesignco.com with your order number first, and we will send you return instructions. Please do not ship anything back before you hear from us.
After 10 business days we can no longer accept a return on a blank, and anything that has been worn, washed, or printed on is final sale.
🛠 Damaged, incorrect, or defective orders
If your order arrives damaged, misprinted, or not what you ordered, email support@bluridgedesignco.com within 10 days of the delivery date shown on your tracking, and include:
- Your order number
- Clear photos of the item or items in question
We will review it and either reprint the order or refund it, whichever fits the situation best. After 10 days we have to assume the order arrived in acceptable condition, and we can no longer offer a reprint or credit.
🔄 Exchanges
We do not offer exchanges. If something is wrong with your order, use the 10 day process above instead.
🎨 Design and artwork services
Design work is billed for the time spent, not for a physical product. Once we have started on your file, that time is already spent.
- Before we start, a design order can be canceled and fully refunded.
- Once work has started, we will normally issue store credit rather than a refund, because the hours are already in it.
- If you would rather have the money back, we will refund it minus a $10 artwork setup fee.
⏱ Canceling an order
Cancellations are handled separately, because the window is short and depends on whether production has started. See our cancellation policy.
📦 Lost, stolen, or damaged in transit
That is a shipping issue rather than a product issue, and it is covered in our shipping policy, including what optional shipping protection does and does not cover.
📬 Still need help?
Email support@bluridgedesignco.com with your order number. We respond within 24 hours on business days, and we would much rather fix a problem than argue about a policy.